Attempting to login to an outlook email address that has been discontinued due to inactivity. I am trying to change the registered email on a 3rd party account from the discontinued email to a current one (third party won’t change it; to change it myself, it sends a verification code to the discontinued email I can’t access).
So when attempting to login with the old email address in outlook, it says it doesn’t exist and asks if I want to create it - which I do. When it goes to the next screen to create it and I click next, it tells me it already exists and I can’t create it.
No troubleshooting offered in the FAQs or subsequent trees can fix the problem - anyone have any ideas???