Office 365 files won't open through outlook

%3CLINGO-SUB%20id%3D%22lingo-sub-2437045%22%20slang%3D%22en-US%22%3EOffice%20365%20files%20won't%20open%20through%20outlook%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2437045%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20all%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20run%20into%20a%20problem%20with%20an%20end%20user.%20Whenever%20she%20tries%20to%20open%20a%20word%20or%20excel%20document%20through%20the%20outlook%20application%2C%20an%20error%20pops%20up%20(nothing%20specific)%2C%20then%20it%20opens%20a%20completely%20different%20file.%20However%2C%20when%20she%20accesses%20outlook%20through%20a%20browser%2C%20the%20file%20opens%20correctly.%20Has%20anyone%20else%20had%20this%20problem%3F%20Spoke%20to%20Office%20365%20and%20they%20couldn't%20find%20a%20solution%20**YET**.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you!!!!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

Hello all,

 

I've run into a problem with an end user. Whenever she tries to open a word or excel document through the outlook application, an error pops up (nothing specific), then it opens a completely different file. However, when she accesses outlook through a browser, the file opens correctly. Has anyone else had this problem? Spoke to Office 365 and they couldn't find a solution **YET**. 

 

Thank you!!!!

1 Reply
Open the temp internet folder - shell:cache is the shortcut to take you there - then open the Content.Outlook folder and delete the contents. You will need to show hidden items in File Explorer. Does that fix the problem?