Office 365 files won't open through outlook

Copper Contributor

Hello all,


I've run into a problem with an end user. Whenever she tries to open a word or excel document through the outlook application, an error pops up (nothing specific), then it opens a completely different file. However, when she accesses outlook through a browser, the file opens correctly. Has anyone else had this problem? Spoke to Office 365 and they couldn't find a solution **YET**. 


Thank you!!!!

2 Replies
Open the temp internet folder - shell:cache is the shortcut to take you there - then open the Content.Outlook folder and delete the contents. You will need to show hidden items in File Explorer. Does that fix the problem?
Sorry for the insanely late response. But we did an installation repair and that fixed the issue.

Thank you for the advice!!!