Newest Outlook version doesn't open pdf in Acrobat

Copper Contributor

My Outlook was updated to the newest version a few days ago and I'm having issues with opening PDF attachments in my default PDF viewer.  Before, you could click the attachment in the email and get a preview but if you were to fully open the attachment it would open in my default application.

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When I click on it I get this viewer instead of it going directly to Adobe PDF. If I have to download it, I would prefer to save it as a location that I choose.

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I can go to Acrobat and open the downloaded files, but that is extra steps. Any suggestions?

 

25 Replies

@WCurran agreed. The issue is opening the email attached pdf without having to copy it to the pc first. Just double click in the email. Glad to see it on the roadmap finally.

@WCurran Not working for Windows.  

@skish They still haven't rolled it out yet but I imagine it won't be long as we're already half way through August now. I have made the suggestion though. Considering you only single click to preview a file in New Outlook means a double click is impossible unless they remove the functionality of single click previews which isn't inherently a problem but it's an issue in the case that they have to keep changing things to fix issues that shouldn't have been there in the first place, as opening files in an app is something they've had the functionality for for a while now.

 

I'll await a response from them to see what they say at least. This is just a headache for me as I'm IT support for a company and I get a ton of grief from the staff because of issues with Old Outlook that require me to switch them to New Outlook to resolve and then loss of functionality that means they need to switch back to Old Outlook.

 

There's no excuse for them taking this long to make it as functional as the Old Outlook as it's been released for almost a year now to the public. I wish they wouldn't roll out unfinished applications like this.

It's the end of August and still note fixed.

Having the same issue here. I guess I am not the only one who uses both new and old versions until they make it more user friendly

@drkp89_rti - Thank you for sharing. This is unacceptable and may be our last straw. We keep losing too many features. All of our employees use this hundreds of times per day.