New Outlook for Windows forgetting mail account settings

[NRobert88]

Hi,

I have serious problems with the new Outlook Windows app. Until the start of this month I had the problem, that on each start after entering my mail account password I had to go through the 'Getting started' process, the time zone was reset and the folders got back into the Favorites on every second start, despite removing them from there.

Beginning from March 2024 the mail account settings are also forgotten, so every time I have to set all the IMAP and SMTP settings, which is very frustrating. My colleagues don't have this issue with the new Outlook app. I've tried to Reset, Repair and Reinstall the app, but nothing helped. Does somebody have also these problems, or maybe a solution?

Thank you,

Robert

[#2]

@NRobert88Hi, I have the same problem. I found that user settings are not saved in new Outlook for some unknown reason. The settings for new Outlook are stored in C:\Users\<user>\AppData\Local\Microsoft\Olk\UserSettings.json and it should be created after Outlook is closed. It works fine on one PC but not on the other. I have tried resetting and uninstalling new Outlook several times but no luck. Could anyone help with this issue?

Thank you,

Ondrej

[#3]

@cekaon 

I have the same problem.  New Outlook works on one Laptop (eventually) but I cant get any credentials to be stored on the other laptop and it requests all the logins again but forgets them on exit.  

Hope someone solves this soon

[#4]

@PeteL870 I’m having the same problem

[#5]

@NRobert88 

We have had the same issue which we resolved by going back to the "old" outlook. We didn't even need to re-enter the password after we switched back, it's like the new outlook just can't read that file.

We had this with an IMAP mailbox.

[#6]

Same problem here. MS365. After 'migration' from old Outlook, everything is ok until restart. Anyone resolved this issue?

[#7]

Unfortunately I couldn't find a solution yet, other than going back to the old Outlook, or using Thunderbird (or a similar app).

[#8]

In case it helps, I had a similar issue and fixed it:
- deleting the account creating the issue in the UserSettings.json file
- reentering credentials through the New Outlook
It seems that the UserSettings.json is rewritten properly after that and solved my issue.

Hope it helps.

[#9]

Hello everyone.

I encountered the same problem and found a solution for it.

@cekaon wrote earlier that the profile is located in the C:\Users\<user>\AppData\Local\Microsoft\Olk directory. I noticed that the application does not create the UserSettings.json file at all. This was due to the fact that the user name contained characters other than A-Z and 0-9.

I renamed the profile (so that it did not contain any extraneous characters, including a space), after which the new Outlook began to save settings and account data. I do not know if it is possible to leave a link to the instructions here, so I will simply say that I changed the C:\Users\<user> path in the registry (regedit) and renamed the user through the account manager (netplwiz). More detailed information can be found on the Internet.

I hope the information will be useful to someone.

[#10]

Hi yoh2010,

this solution solves the problem indeed. Removing the 'special' character from my profile name and renaming the user folder resulted that now the UserSettings.json is created and every setting is saved. It's a shame, that an app like this can't handle UTF-8 characters in 2024...

Thank you very much for the solution!