New Outlook for Mac

Copper Contributor

Dear Community,


I recently started using the new Outlook for MacOS and have encountered a few issues. The first issue relates to rules not running correctly. These rules are basic and are only intended to move incoming mail to a specific folder.


The second issue is more problematic. I am not receiving new emails from certain accounts. When I search for the contact, I can only see emails from 2020, and none of the recent emails for the past two years show up.


When I switch back to Apple Mail, the emails are present in the inbox. Can anyone suggest a solution to this problem? Currently, I have reverted to Legacy Outlook, but this only seems to work for one or two rules.


Thank you in advance for your help.


Edit: All of the software and apps are up to date.

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