new mail notification not working

[Pete_OJ]

hello 

i have few users with issue since we upgrade to 2021 LTSC 

when they get new email no notifications

i try a quick repair, check options (setting are enable ) 

cannot get the new mail notifications to work 

Thanks 

[#2 · Accepted solution]

@Pete_OJ 

There are several reasons why new mail notifications may not be working in Outlook.

Here are a few troubleshooting steps you can try:

1. Check the notification settings in Outlook:
• Click on "File" in the top left corner of Outlook.
• Click on "Options" > "Mail" > "Message arrival".
• Make sure that "Display a Desktop Alert" and "Play a Sound" options are checked.
• Click "OK" to save changes.
2. Check the notification settings in Windows:
• Click on the Windows Start button and click on "Settings".
• Click on "System" > "Notifications & actions".
• Scroll down to "Get notifications from these senders" and make sure that "Outlook" is turned on.
3. Check the Focus Assist settings in Windows:
• Click on the Windows Start button and click on "Settings".
• Click on "System" > "Focus Assist".
• Make sure that "Priority Only" or "Off" is selected.
4. Try resetting the Outlook views:
• Close Outlook.
• Press the Windows key + R to open the Run dialog box.
• Type "outlook.exe /cleanviews" (without quotes) and press Enter.
• Wait for Outlook to open and rebuild the views.
5. Try creating a new Outlook profile:
• Close Outlook.
• Press the Windows key + R to open the Run dialog box.
• Type "Control Panel" and press Enter.
• Click on "Mail" > "Show Profiles".
• Click on "Add" to create a new profile.
• Follow the prompts to set up the new profile.
• Open Outlook using the new profile and check if new mail notifications are working.

Hope one of the suggested solutions will help you!

[#3]

hello
i will try that Thanks

[#4]

it work but only if i recreate the profile
all other option was ok
thanks

[#5]

@NikolinoDE 
Yes, this work only via computer software. Via website does not work, even we don't have option to check "Desktop alert".