Missing Reply separator and cannot get paragraph symbol to stay gone.

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Occasional Visitor

We had an issue with body of emails disappearing 2 days ago for one user and found a fix for that but since they have had two issues. 

The paragraph symbol keeps appearing even after de-selecting it in  Format Text, in the ribbon.

 

Also, the default separator when replying to emails is gone and I do not see any way to return it. Her Reply and Forward settings in Options > Mail look just like mine.WrongWrongRightRight

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