Microsoft/Outlook password problems

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Occasional Visitor

Hi 

 

I have a sign in problem with my Win 10 MS account/Exchange Outlook account which has been working for years. I am using the correct password but it will not allow me to sign in. When I hit "forgot password" to try and reset, it takes me to a page to enter my email and special characters, but then it only takes me to a page which says "you cant reset your password because reset isnt properly setup for your organisation. You must contact your administrator.  I am the only Administrator being an only end user, it will not allow me other methods of verification. so I can reset password. I have tried everything.

 

I am end user not connected to schools or business.

 

Can somebody please help recover my outlook Exchange email account, I am desperate!  

email contact. tahnazayne@gmail.com

 

Thanks

 

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