SOLVED

Microsoft Outlook not responding

%3CLINGO-SUB%20id%3D%22lingo-sub-1092520%22%20slang%3D%22en-US%22%3EMicrosoft%20Outlook%20not%20responding%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1092520%22%20slang%3D%22en-US%22%3E%3CP%3EMicrosoft%20Outlook%20is%20not%20responding%20on%20both%20my%20laptop%20and%20my%20desktop%20PC.%3C%2FP%3E%3CP%3EWhen%20I%20open%20Outlook%2C%20it%20downloads%20my%20latest%20emails%20from%20Hotmail.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3EBut%20when%20I%20click%20on%20an%20email%2C%20it%20says%20Outlook(Not%20Responding).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBoth%20computers%20are%20running%20Windows%2010.%26nbsp%3B%20The%20laptop%20is%20running%20Outlook%202013%20and%20the%20desktop%20is%20running%20Outlook%202016.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20haven't%20made%20any%20changes%20to%20my%20computers%2C%20but%20this%20just%20started%20happening%20a%20couple%20of%20days%20ago%20on%20both%20computers.%26nbsp%3B%20In%20both%20cases%2C%20outlook%20is%20using%20CPU%20(around%2020%20-%2030%25)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20tried%20running%20in%20Safe%20mode%20and%20disabling%20add-ons%2C%20but%20that%20didn't%20help.%26nbsp%3B%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20help%20or%20advice%20would%20be%20greatly%20appreciated.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1094383%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Outlook%20not%20responding%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1094383%22%20slang%3D%22en-US%22%3E%3CP%3EHello!%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F507998%22%20target%3D%22_blank%22%3E%40Ryanoterp%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDoes%20this%20happen%20with%20one%20specific%20email%20or%20is%20it%20any%20email%20you%20try%20to%20open%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHave%20you%20tried%20any%20of%20the%20following%3F%26nbsp%3B%3C%2FP%3E%3CUL%3E%3CLI%3EReparing%20Outlook%20%2F%20office%26nbsp%3B%3C%2FLI%3E%3CLI%3ERemoving%20and%20adding%20your%20email%20account%20in%20Outlook%20again%26nbsp%3B%3C%2FLI%3E%3CLI%3ETyped%20%22run%22%20in%20the%20start%20menu%20and%20then%20%22Outlook.exe%20%2Fresetnavpane%22%20To%20see%20if%20that%20works%3F%3C%2FLI%3E%3C%2FUL%3E%3CP%3ELet%20me%20know%20how%20it%20goes%20or%20if%20you%20need%20further%20assistance!%20%3A)%3C%2Fimg%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EKind%20RegardsOliwer%20Sj%C3%B6berg%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1095163%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Outlook%20not%20responding%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1095163%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F345947%22%20target%3D%22_blank%22%3E%40oliwer_sjoberg%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20Oliwer.%26nbsp%3B%3C%2FP%3E%3CP%3ERemoving%20my%20Hotmail%20account%20and%20adding%20it%20back%20seems%20to%20have%20fixed%20the%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1095180%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Outlook%20not%20responding%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1095180%22%20slang%3D%22en-US%22%3E%3CP%3ENo%20problem%20at%20all%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F507998%22%20target%3D%22_blank%22%3E%40Ryanoterp%3C%2FA%3E%26nbsp%3B!%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3EWonderful%20to%20hear%20that%20I%20could%20help!%26nbsp%3B%3CBR%20%2F%3EFeel%20free%20to%20mark%20my%20reply%20as%20a%20solution%20so%20other%20knows%20%3A)%3C%2Fimg%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHave%20a%20great%20day%2Fevening%2Fnight%20wherever%20you%20are!%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3CP%3EKind%20Regards%3CBR%20%2F%3EOliwer%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
New Contributor

Microsoft Outlook is not responding on both my laptop and my desktop PC.

When I open Outlook, it downloads my latest emails from Hotmail.  

But when I click on an email, it says Outlook(Not Responding).

 

Both computers are running Windows 10.  The laptop is running Outlook 2013 and the desktop is running Outlook 2016.  

 

I haven't made any changes to my computers, but this just started happening a couple of days ago on both computers.  In both cases, outlook is using CPU (around 20 - 30%)

 

I have tried running in Safe mode and disabling add-ons, but that didn't help.   

 

Any help or advice would be greatly appreciated.

 

Thanks!

 

 

3 Replies
Best Response confirmed by Ryanoterp (New Contributor)
Solution

Hello! @Ryanoterp 

Does this happen with one specific email or is it any email you try to open? 

 

Have you tried any of the following? 

  • Reparing Outlook / office 
  • Removing and adding your email account in Outlook again 
  • Typed "run" in the start menu and then "Outlook.exe /resetnavpane" To see if that works?

Let me know how it goes or if you need further assistance! :) 

 

Kind Regards
Oliwer Sjöberg

Highlighted

@oliwer_sjoberg 

 

Thanks Oliwer. 

Removing my Hotmail account and adding it back seems to have fixed the issue.

 

Ryan

Highlighted

No problem at all@Ryanoterp ! 

Wonderful to hear that I could help! 
Feel free to mark my reply as a solution so other knows :) 

 

Have a great day/evening/night wherever you are! 

Kind Regards
Oliwer