Logitech Scroll Pauses Before Moving List

%3CLINGO-SUB%20id%3D%22lingo-sub-3066353%22%20slang%3D%22en-US%22%3ELogitech%20Scroll%20Pauses%20Before%20Moving%20List%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3066353%22%20slang%3D%22en-US%22%3E%3CP%3ERecently%20I've%20had%20a%20problem%20with%20the%20scroll%20wheel%20on%20my%20M705%20Logitech%20mouse.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20the%20inbox%2C%20or%20any%20other%20area%20like%20deleted%2C%20has%20more%20entries%20than%20fit%20on%20the%20screen%2C%20and%20I%20move%20the%20mouse%20wheel%20to%20scroll%20up%20or%20down%2C%20the%20screen%20will%20paus%202%20to%205%20seconds%20before%20reacting%20to%20the%20request.%26nbsp%3B%20This%20only%20happens%20in%20Outlook%20of%20Microsoft%20365%20and%20none%20of%20the%20other%20Microsoft%20applications%20or%20any%20other%20applications.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETrouble%20shooting%20steps%3A%3C%2FP%3E%3CP%3E1.%20Tried%20several%20other%20mice%20with%20the%20same%20results.%3C%2FP%3E%3CP%3E2.%26nbsp%3B%20Reinstalled%20the%20Unifying%20software%20with%20no%20effect%20on%20the%20mouse.%3C%2FP%3E%3CP%3E3.%26nbsp%3B%20I%20have%20installed%20several%20other%20mice%20with%20the%20same%20effect%20with%20one%20being%20generic.%3C%2FP%3E%3CP%3E4.%26nbsp%3B%20The%20onboard%20glide%20pad%20works%20just%20fine%2C%20but%20I%20rarely%20use%20it%20since%20my%20standard%20computer%20activity%20is%20on%20a%20keyboard%20or%20use%20of%20the%20mouse.%3C%2FP%3E%3CP%3E5.%26nbsp%3B%20I%20have%20reformatted%20and%20reinstalled%20Windows%20and%20programs%203%20times.%26nbsp%3B%20The%20last%20time%20I%20thought%20I%20finally%20fixed%20it%2C%20but%20it%20started%20again%20after%203%20days.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E6.%26nbsp%3B%20I%20thought%20it%20might%20be%20McAfee%2C%20so%20uninstalled%20all%20components%2C%20but%20the%20problem%20continues.%3C%2FP%3E%3CP%3E7.%26nbsp%3B%20Below%20environment%20has%20been%20the%20same%20for%204%20years%20with%20no%20material%20change%2C%20including%20software.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CU%3EEnvironment%3A%3C%2FU%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3EProduct%20number%20-%201KT19UA%3C%2FP%3E%3CP%3EProduct%20name%20-%20HP%20ENVY%20-%2017m-ae111dx%3C%2FP%3E%3CP%3EMicroprocessor%20-%26nbsp%3B8th%20Generation%20Intel%C2%AE%20Core%E2%84%A2%20i7-8550U%20Processor%20(2b)%20%3B%20Quad-Core%3C%2FP%3E%3CP%3EDocking%20station%20with%20two%20external%20monitors%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20will%20appreciate%20any%20ideas%20or%20request%20for%20information%20I%20may%20have%20omitted.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJohn%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

Recently I've had a problem with the scroll wheel on my M705 Logitech mouse.

 

If the inbox, or any other area like deleted, has more entries than fit on the screen, and I move the mouse wheel to scroll up or down, the screen will paus 2 to 5 seconds before reacting to the request.  This only happens in Outlook of Microsoft 365 and none of the other Microsoft applications or any other applications.  

 

Trouble shooting steps:

1. Tried several other mice with the same results.

2.  Reinstalled the Unifying software with no effect on the mouse.

3.  I have installed several other mice with the same effect with one being generic.

4.  The onboard glide pad works just fine, but I rarely use it since my standard computer activity is on a keyboard or use of the mouse.

5.  I have reformatted and reinstalled Windows and programs 3 times.  The last time I thought I finally fixed it, but it started again after 3 days.  

6.  I thought it might be McAfee, so uninstalled all components, but the problem continues.

7.  Below environment has been the same for 4 years with no material change, including software.

 

Environment:

Product number - 1KT19UA

Product name - HP ENVY - 17m-ae111dx

Microprocessor - 8th Generation Intel® Core™ i7-8550U Processor (2b) ; Quad-Core

Docking station with two external monitors

 

I will appreciate any ideas or request for information I may have omitted.

 

John

1 Reply

@John_In_Duluth 

The problem was an add-in, which was strange because I've been using that add-in for over 10 years.