Locked out of MSN.com email account for 30 days

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Occasional Visitor

We were hacked and reset our passwords and when we tried to authenticate with a text message, it was a landline number, when we tried to change to a cell phone, it locked out us for 30 days.  We can not recover any way.  I can not lose email access for 30 days, please help.  Here is the message, it does not allow us to cancel the request.

 

You can't access this site right now
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On 2/4/2021 you requested that your security info be replaced.
Current security info
Phone number ending in 74
New security info
Phone number ending in 57
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