Locked out of MSN.com email account for 30 days

Copper Contributor

We were hacked and reset our passwords and when we tried to authenticate with a text message, it was a landline number, when we tried to change to a cell phone, it locked out us for 30 days.  We can not recover any way.  I can not lose email access for 30 days, please help.  Here is the message, it does not allow us to cancel the request.


You can't access this site right now
This site requires a security code to sign in. When your security info updates on 3/6/2021 you will be able to access this site. You can still access sites such as Outlook and Skype that don't require a security code.
On 2/4/2021 you requested that your security info be replaced.
Current security info
Phone number ending in 74
New security info
Phone number ending in 57
If you didn't request this, let us know.
If you'd like to keep your current security info, you can cancel this request.
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