My neighbour has their hotmail account locked for 24hrs after we tried to recover it (suspicious activity). I suspect that when they try again the same thing will happen because they only one set of answers to the questions asked. At this point I said they will probably have to speak to someone as I am not the owner of the account and quite rightly - I be a 'hacker' In the event that they are continued to be locked out who would they call? I have tried all night to find a UK telephone number for them to ring but so far have had no luck. They are a home user, do not have a microsoft 365 account (this keeps coming up), and not a business. In terms of microsoft products/services they have nothing apart from a hotmail.com account. At some point they are going to have to speak to somebody but who is it? Any advice on a UK telephone number they can ring for help, or what they have to do, would be greatly appreciated.
