Is there any method to restore or check previous sent items as it was not found in user outlook mail

Occasional Contributor

Hello every one

One of the user has disappeared his sent item data from both OWA and Desktop Outlook app.

Is there any method to restore or check previous sent items as it was not found in user outlook mail.

 

I would be very grateful if you all could help me to bring back the past outlook mail.

1 Reply
Hello Kuenzeey

You can use an ediscovery tool called content search to search for emails sent by the user using parameters like date range. Please go though the links below
https://docs.microsoft.com/en-us/microsoft-365/compliance/content-search?view=o365-worldwide
https://docs.microsoft.com/en-us/microsoft-365/compliance/search-for-content?view=o365-worldwide

You can also check the deleted items then recovery items folder of the user check if you can find the emails.

You can as well check from the exchange admin center
https://docs.microsoft.com/en-us/exchange/recipients-in-exchange-online/manage-user-mailboxes/recove...