SOLVED

I still don't understand why emails I've labeled as known/safe, get sent to my Junk folder

%3CLINGO-SUB%20id%3D%22lingo-sub-1082385%22%20slang%3D%22en-US%22%3EI%20still%20don't%20understand%20why%20emails%20I've%20labeled%20as%20known%2Fsafe%2C%20get%20sent%20to%20my%20Junk%20folder%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1082385%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20is%20the%20longest%2C%20ongoing%20issue%20I%20have%20with%20Outlook.%20Marking%20an%20email%20from%20some%20source%20%3CU%3E%3CSTRONG%3Ethat%20I%20trust%3C%2FSTRONG%3E%3C%2FU%3E%2C%20as%20safe%20and%20something%20I%20want%20to%20see%20in%20my%20Inbox.%20I%20signed%20up%20to%20get%20emails%20subscription%20from%20CNET.%20They%20send%20me%202%20emails%2C%20one%20from%20an%20account%20named%20%22CNET%20Daily%20News%22%2C%20the%20other%20from%20%22CNET%20Weekly%20News%22.%20Both%20are%20coming%20from%20the%20same%20email%20address%3A%20newsletters%40cnet.online.com.%20I've%20marked%20them%20as%20%3CEM%3Esafe%20senders%3C%2FEM%3E.%20I've%20saved%20the%20email%20address%26nbsp%3Bnewsletters%40cnet.online.com%20as%20a%20contact.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20please%2C%20Microsoft%20Outlook%20team%2C%20explain%20to%20me%20why%20your%20software%20ALWAYS%20puts%20any%20email%20from%20them%20into%20my%20Junk%20folder%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1082385%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOutlook%20for%20Windows%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOutlook%20on%20the%20Web%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1082469%22%20slang%3D%22en-US%22%3ERe%3A%20I%20still%20don't%20understand%20why%20emails%20I've%20labeled%20as%20known%2Fsafe%2C%20get%20sent%20to%20my%20Junk%20folder%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1082469%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97487%22%20target%3D%22_blank%22%3E%40Rod%20Falanga%3C%2FA%3E%26nbsp%3BHappens%20to%20me%20too%2C%20tbh.%20When%20you%20marked%20these%20emails%2C%20did%20you%20do%20it%20on%20Outlook%20Web%20and%20report%20them%20to%20Microsoft%3F%20I%20think%20if%20you%20did%20it%20on%20Outlook%20Windows%2C%20there%20is%20no%20feedback%20loop%20to%20Microsoft.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1082479%22%20slang%3D%22en-US%22%3ERe%3A%20I%20still%20don't%20understand%20why%20emails%20I've%20labeled%20as%20known%2Fsafe%2C%20get%20sent%20to%20my%20Junk%20folder%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1082479%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F127820%22%20target%3D%22_blank%22%3E%40Andre%20Siregar%3C%2FA%3E%26nbsp%3BI%20have%20marked%20them%20as%20safe%20in%20the%20web%20version%20(Outlook.com)%2C%20rather%20than%20the%20Windows%20version%20of%20Outlook.%20I%20haven't%20reported%20in%20the%20web%20version%20of%20Outlook%2C%20to%20Microsoft.%20Didn't%20even%20know%20you%20could.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1082870%22%20slang%3D%22en-US%22%3ERe%3A%20I%20still%20don't%20understand%20why%20emails%20I've%20labeled%20as%20known%2Fsafe%2C%20get%20sent%20to%20my%20Junk%20folder%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1082870%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97487%22%20target%3D%22_blank%22%3E%40Rod%20Falanga%3C%2FA%3E%26nbsp%3BWhen%20you%20mark%20an%20email%20as%20junk%20in%20Outlook%20Web%2C%20you%20will%20see%20a%20pop-up%20to%20optionally%20report%20the%20email%20to%20Microsoft.%20The%20report%20is%20supposed%20to%20improve%20the%20accuracy%20of%20the%20junk%20mail%20filter.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1909910%22%20slang%3D%22en-US%22%3ERe%3A%20I%20still%20don't%20understand%20why%20emails%20I've%20labeled%20as%20known%2Fsafe%2C%20get%20sent%20to%20my%20Junk%20folder%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1909910%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F127820%22%20target%3D%22_blank%22%3E%40Andre%20Siregar%3C%2FA%3E%26nbsp%3Bstill%20happening%20to%20me%20a%20year%20later%3A%20using%20the%20Outlook%20Windows%2C%20all%20emails%20from%20CNET%20go%20to%20Junk.%20I%20have%20created%20various%20rules%20to%20prevent%20this%2C%20but%20they%20do%20not%20make%20a%20difference.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Frequent Contributor

This is the longest, ongoing issue I have with Outlook. Marking an email from some source that I trust, as safe and something I want to see in my Inbox. I signed up to get emails subscription from CNET. They send me 2 emails, one from an account named "CNET Daily News", the other from "CNET Weekly News". Both are coming from the same email address: newsletters@cnet.online.com. I've marked them as safe senders. I've saved the email address newsletters@cnet.online.com as a contact.

 

So please, Microsoft Outlook team, explain to me why your software ALWAYS puts any email from them into my Junk folder????????????????????????????????????????

6 Replies

@Rod Falanga Happens to me too, tbh. When you marked these emails, did you do it on Outlook Web and report them to Microsoft? I think if you did it on Outlook Windows, there is no feedback loop to Microsoft.

@Andre Siregar I have marked them as safe in the web version (Outlook.com), rather than the Windows version of Outlook. I haven't reported in the web version of Outlook, to Microsoft. Didn't even know you could.

best response confirmed by Rod Falanga (Frequent Contributor)
Solution

@Rod Falanga When you mark an email as junk in Outlook Web, you will see a pop-up to optionally report the email to Microsoft. The report is supposed to improve the accuracy of the junk mail filter.

@Andre Siregar still happening to me a year later: using the Outlook Windows, all emails from CNET go to Junk. I have created various rules to prevent this, but they do not make a difference.

I have been having the exact same problem. There is definitely something wrong with Microsoft's junk email algorithms! No matter what I do in either the Outlook PC app or Outlook.com, Cnet emails are sent to junk. This wasn't always the case for me, but has been a problem for several months now. I contacted Help from within the Outlook app and they have not been able to fix this either.
still happening,.. nearly a year after my last post. Wish MS would fix this