Dec 28 2019 07:43 AM
This is the longest, ongoing issue I have with Outlook. Marking an email from some source that I trust, as safe and something I want to see in my Inbox. I signed up to get emails subscription from CNET. They send me 2 emails, one from an account named "CNET Daily News", the other from "CNET Weekly News". Both are coming from the same email address: newsletters@cnet.online.com. I've marked them as safe senders. I've saved the email address newsletters@cnet.online.com as a contact.
So please, Microsoft Outlook team, explain to me why your software ALWAYS puts any email from them into my Junk folder????????????????????????????????????????
Dec 28 2019 03:56 PM
@Rod Falanga Happens to me too, tbh. When you marked these emails, did you do it on Outlook Web and report them to Microsoft? I think if you did it on Outlook Windows, there is no feedback loop to Microsoft.
Dec 28 2019 05:47 PM
@Andre Siregar I have marked them as safe in the web version (Outlook.com), rather than the Windows version of Outlook. I haven't reported in the web version of Outlook, to Microsoft. Didn't even know you could.
Dec 29 2019 03:56 PM
Solution@Rod Falanga When you mark an email as junk in Outlook Web, you will see a pop-up to optionally report the email to Microsoft. The report is supposed to improve the accuracy of the junk mail filter.
Nov 19 2020 11:05 AM
@Andre Siregar still happening to me a year later: using the Outlook Windows, all emails from CNET go to Junk. I have created various rules to prevent this, but they do not make a difference.
Aug 21 2021 04:19 PM
Aug 22 2021 05:53 AM
Dec 29 2019 03:56 PM
Solution@Rod Falanga When you mark an email as junk in Outlook Web, you will see a pop-up to optionally report the email to Microsoft. The report is supposed to improve the accuracy of the junk mail filter.