I requested to download my mailbox data (After 4 days I have not got the link to download) - WHY?

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I requested to download my mailbox data (After 4 days I have not got the link to download) - WHY?

 

Its been nearly a week and when I check the activity...it still says in progress (after 7 days)

 

And to pre-empt the common questions that delay a response: Yes...I am using the latest windows upgrades. Yes...all software antivirus is up-to-date. Yes...My hotmail/outlook is running fine.

 

Any assitance please.

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