SOLVED

how to update the sender name in the new Outlook?

Copper Contributor

I don't see it under the account settings.   I was able to do this in the old Mail app.

 

Thanks

12 Replies

 Hi @Bjh4850 

 

I am an independent advisor answering questions about New Outlook.

 

If you want to modify the sender name, you must make changes in the People (Contacts) section. You can add or edit the contact and change the first and last name or add another name according to your preference.

 

Teresa_Cyrus_0-1697345040577.png

 

If you find this information helpful, please mark it as the best answer or like it which will assist others with the same question.

 

/Teresa

#traccreations4e

 

@Teresa_Cyrus What I mean is, if my email address is email address removed for privacy reasons, when I send an email to someone, they see email address removed for privacy reasons as the sender.  I want them to see 'John M Doe'.

 

I the old Windows 10 Mail program, you could go into the account set up and modify the sender name to change what the recipient would see.

Thanks

@Bjh4850  

Your username is synced with your Microsoft account, so if you manage to edit your Microsoft account - then after 24 hours your Outlook sender name will change (but this will change all Microsoft services) So don't do it hastily :)

best response confirmed by Bjh4850 (Copper Contributor)
Solution

@Bjh4850  The sender name for IMAP accounts is not editable.

 

For outlook.com and Microsoft 365 Work or School accounts, it picks the name up from the server. 

 

Note: The new Outlook is a work in progress - you can leave Feedback and suggestions at
https://feedbackportal.microsoft.com/feedback/forum/89a8afa3-2e1c-ec11-b6e7-0022481f8472

 

@Bjh4850 

 

I apologize for the delayed response. You have received a couple of options from other users. Did you get your question answered?

 

Teresa

 

 

@Teresa_Cyrus yes, thanks


 I believe @Diane_Poremsky_MVP answered it for me. 

@Teresa_Cyrus 

 

I hope this feature (setting sender name on IMAP accounts) is added soon.  I am using my iCloud account on the New Outlook, and otherwise it works very well.

@Theologist 

 

I don't see it on the roadmap yet. Stay tuned.

@Teresa_Cyrus 

Hello again... just touching base on this.

 

A number of people have reported the problem in the suggestions forum, and still nothing seems to have been done.  Is there any way of giving this priority?

 

Thanks

Tom

 

Either feedback or Help > Contact Support. Using contact support won't get it fixed immediately, but can help to show that is it a requirement.

Also - the new Outlook is a work in progress so just because nothing changed currently doesn't mean it won't in the future... but because of the way the Microsoft cloud works (and all accounts in new Outlook use the Microsoft cloud) it may take a while.

If they ever add the ability to use different display names for different aliases in outlook.com or Microsoft 365 accounts, you can expect it new Outlook.

Hi @Theologist 

 

Microsoft is currently working on improving contact synchronization, deduplication, and GAL address list for the New Outlook. These updates will roll out over the next few months. However, there is no information on whether they will allow users to change the sender's name. It is unclear whether it is on their backlog list.

 

Therefore, I will piggyback on Diane's recommendation. Give Microsoft feedback but in two locations.

 

1) Microsoft Feedback Portal: Share how you use the Change Sender's Name, then post the link in this thread to allow others to vote. Also, the feedback team sometimes updates the status of a request in the portal.

Teresa_Cyrus_0-1705341856001.png

 

 2) From New Outlook, select Help | Feedback. Post the same details from above and include the link from the Feedback Portal. This way, Microsoft can easily review your feedback and others and then determine how to proceed with this requirement.

 

I hope this helps.

 

Teresa

#traccreations4e

I just got the new outlook and seems I can't change the sender's name, it appears as my email.
I tried the recommendation by adding myself as a contact but still it appears as email address.
1 best response

Accepted Solutions
best response confirmed by Bjh4850 (Copper Contributor)
Solution

@Bjh4850  The sender name for IMAP accounts is not editable.

 

For outlook.com and Microsoft 365 Work or School accounts, it picks the name up from the server. 

 

Note: The new Outlook is a work in progress - you can leave Feedback and suggestions at
https://feedbackportal.microsoft.com/feedback/forum/89a8afa3-2e1c-ec11-b6e7-0022481f8472

 

View solution in original post