The placement of the Delete button in the Contact details window is really bad. Not sure what the thinking was on this or if there was any clear thought. It is places right next to the Save and Close button and users accidentally delete contacts from time to time. This causes needless issues and would be easy to fix if there was a way to customize the ribbon. Unfortunately the clear thinking proceeded into that option and the buttons to do so are all greyed out. I was told by MS Support that this was by design. Some horrible designing there. Would love to know why that is. Please see the attached pic. SMH.