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Group emails not coming to my inbox

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ermanu
New Contributor

Hello,

I'm using the latest Outlook 365.  Emails coming to a group that I'm a member is not coming to my inbox.

I want to use my inbox for all emails and I don't want to use groups.

Send all group conversations and events to members’ inboxes is checked.

What can I do?

Best regards

11 Replies
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As long as you are "subscribed" to the Group, they should be hitting your Inbox. Do you maybe have any rules in place that might be affecting those messages? Have you checked your "other" inbox and Junk folder? If none of the above applies, I'd suggest running a message trace: https://docs.microsoft.com/en-us/office365/securitycompliance/message-trace-scc

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@Vasil Michev  I've unchecked follow in inbox and checked it again.

Now there is no problem. I'm following it.

Best regards

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@Vasil Michev I am experiencing the same issue. I unchecked the "Send copies of group conversations and events to group members’ inboxes." option in the Office 365 group, saved, re-checked the option, and saved again but the messages still only appear in the group inbox. I checked the Junk folder in my mailbox and the messages are not there. There are no rules in Outlook or Exchange and the message trace shows it was received by the group but there is no indication it was also forwarded to the member inboxes (I'm currently the only member until I get this working and add other staff). What can I try next?

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@sprivera we are experiencing the same issue and unchecking and checking again is not resolving it.  Is there anything else we can do to resolve this issue?  Or do I need to put a ticket in?

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@LacyKO We are experiencing the same issue intermittently for some groups and consistently for other groups. 

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@ermanu I'm having the same problem. I've tried everything today to get a group showing in my inbox but to no avail! 

 

Glad I'm not the only one!

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@Ellen McComish 

 

It seems that the emails originated by you will not show up in your own inbox.  If you add another member to the group.  Have them send out a test email.  It works this way for me.

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@Steve1115 thanks for the tip, but alas it doesn't work for me :( I was wondering if they were progressively migrating away from this functionality given that the future seems to be in Teams.

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@ermanu 

 

You all are experiencing the same issue, same with me. So please start giving likes  to the post in order to bring attention to the post.

 

@Vasil Michev is there anything else you suggest?

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@Vasil Michev is there anything else you suggest?

Hello All

 

@ermanu
@Vasil Michev
@sprivera
@LacyKO
@jtobrien
@Steve1115
@Teqnkka
@Ellen McComish

 

 

I also had similar issues/questions and spoke to Microsoft Team support and found this is how O365 Groups behave. Back in 2017, it was behaving as we were all expecting, a copy of the message was delivered to sender's personal inbox. 

But due to chaos on peoples mind and cleanup no of inbox replies massacre.

They brought this change on purpose and more info can be found here on the below link:

 

https://techcommunity.microsoft.com/t5/Office-365-Groups/Feature-update-Email-sending-behavior-for-G...

 

Please live with this.

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