Gmail won't sync via the Microsoft Cloud

New Contributor

Hi, my gmail account (mail, calendar) won't sync with outlook ios or outlook for mac on via the Microsoft Cloud.  It seems to work on my Mac when I opt to sync directly with Gmail, but not via the Microsoft Cloud.  It was working fine until 2 days ago, then suddenly stopped working - no new email received, no ability to send email.


Anyone know if there is a connectivity issue at the moment?  I have tried removing the Gmail account on both IOS and my mac and it just loads the same snapshot of mail back as when it stopped working, not new mails.


I am using Microsoft Outlook for Mac version 16.48 (21041102)

3 Replies

same issue

@leochan_mysupport  i solved this - i think by turning on two factor authentication in gmail and then deleting and re-adding the gmail account to outlook.

@RichWatson Thanks for reply. MFA is on already. Deleting and re-adding the gmail account to outlook and still not downloading some old emails.