force the sender to select one option before sending it to the mailbox

[rayan5]

We have a shared mailbox for solving IT problems, if I want to force the sender before sending it to this mailbox to tick if it related to hardware or software problem, is there a way for that. he can't send if he didn't choose an option

[#2 · Accepted solution]

No, you can't unless you want to go a very complex way with custom programming and still not reach a 100% solution.

A more pragmatic solution would be to create 2 addresses (1 for software and 1 for hardware) and have them land in the same mailbox.

[#3]

Create a web form instead.

[#4]

Thank you will try that then