folders not showing in inbox

Copper Contributor

I recently added two additional emails to a client’s outlook, one of the email inbox is not showing any of the folders, the other is saying the inbox has not been updated, even though all the emails are there. Can someone help?

1 Reply

Sorry, you added emails or folders? And how did you add them? Best thing to do is check via OWA, see if the items you added are visible there.