folders not in New OUTLOOK for Mac

Occasional Visitor

Okay, this is what I am seeing.


Setup Microsoft365 account on new M1 Macbook Pro running Monterey in the OLD Outlook for Mac all the users folders on Microsoft365 show/sync up without issue. When I switch to NEW Outlook For Mac  Some (not all) of the folders are gone. If I switch back to OLD Outlook for Mac they all show up correctly.  These folders are NOT "PUBLIC folders" or "On My Mac" folders they are user-created folders that are at the same level as the inbox. We have switched the user to OLD Outlook for now so he can access his folders but I would like to "switch" to NEW Outlook. ANY idea why this might be going on?


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