Dec 20 2022 09:39 PM
Hi,
My hot mail is failing to load once i login and gives this error
UTC Date: 2022-12-21T05:26:38.240Z
Client Id: 7AC69711431B44CBAF276410895C39ED
Session Id: 4f2d028e-db2e-47cd-a8af-4259134f8f7f
Client Version: 20221209009.09
BootResult: fail
Back Filled Errors: None
err: System.FormatException
esrc: StartupData
et: ServerError
estack: S@https://outlook.live.com/mail/0/:2:263207
le/<@https://outlook.live.com/mail/0/:2:272102
st: 500
ehk: X-OWA-Error
efe: PR1P264CA0177, LO2P265CA0011
ebe: PAWPR07MB9226
ewsver: 15.20.5924.16
Any ideas how to fix the issue
emsg: ErrorUnexpectedFailure
Dec 21 2022 01:41 AM
It is not only you, I have the same problem.
I googled a bit more and came across a few instances where the explanation for the failure was attributed to office.365 (which I am not even using, go figure). So this is Microsoft that has a problem that needs fixing.
Google this "outlook system.formatexception startupdata server error 500" (or variations using some of the error message tokens) and see the links that pop up.
I access my emails using my Android tablet. I am even trying to install Outlook on an Android emulator I am running on my PC, and although it is slow as a snail, I think that it might work (right now, it seems bogged down with "Setting-up your account..." ).
Dec 21 2022 02:40 AM
Dec 21 2022 05:39 AM
@Taki424 I have the same problem:
UTC Date: 2022-12-21T13:30:08.663Z
Client Id: 48114FE3525F459C94B74199D13630B7
Session Id: ac679187-0d10-4c98-8609-97977812bc3d
Client Version: 20221209009.09
BootResult: fail
Back Filled Errors: None
err: System.FormatException
esrc: StartupData
et: ServerError
estack: Error: 500
at S (https://outlook.live.com/mail/0/:2:263207)
at https://outlook.live.com/mail/0/:2:272102
st: 500
ehk: X-OWA-Error
efe: PR0P264CA0200, FR2P281CA0168
ebe: PAXPR07MB7966
ewsver: 15.20.5924.16
emsg: ErrorUnexpectedFailure
Dec 21 2022 05:41 AM
Dec 21 2022 06:18 AM
Problem:
After entering the identifiers my hotmail box does not open and a message appears. This happened my open mailbox and firefox was updating and I had just plugged in my smartphone to retrieve photos. since, despite cc cleaner, norton control and password reset, it does not open but I can access my microsoft account but even there it does not open
solution :
you can login to your account to all services except oulook messages : so
1- go to https://account.microsoft.com/?lang=fr-FR&refd=account.live.com&refp=landing
https://www.travel.bouskoura.co/solution-outlook-err-system-formatexception/
Dec 21 2022 06:19 AM
Dec 21 2022 06:39 AM
Dec 21 2022 09:00 AM
It also doesn't work for me from PC (different browsers).
It works from iphone. What with this ?
UTC Date: 2022-12-21T16:09:39.255Z Client Id: 966BD48148604D50AB64313EE21D6E18 Session Id: a5ab2c27-3238-428e-ab7f-fb9784aed761 Client Version: 20221209009.09 BootResult: fail Back Filled Errors: None err: System.FormatException esrc: StartupData et: ServerError estack: S@https://outlook.live.com/mail/0/:2:263207 le/<@https://outlook.live.com/mail/0/:2:272102 st: 500 ehk: X-OWA-Error ef: DB8PR06CA0040, VI1PR07CA0255 ebe: DB6PR0701MB2103 ewsver: 15.20.5924.16 emsg: ErrorUnexpectedFailure
Dec 21 2022 09:24 AM
Dec 21 2022 10:34 AM
@JacquesR1860 and others;
Looks like they fixed it. I refreshed my page and now Outlooks loads up properly.
In here the main problem might be that the error page suggested course of actions hinted that users might be able to do something ("try to refresh page") that could not achieve anything; as opposed to acknowledge that there was a problem that should be fixed in the server side and to provide an estimate for the resumption of service.
Dec 21 2022 06:58 PM
@Taki424 I found a fix go to microsoft store app on windows and i update mail and calendar and now my mail live load no problem
Dec 30 2022 05:26 PM
@Taki424
Has this issue been resolved? I have yet to find a solution to this problem after two days of trouble shooting. For a small moment it came back yesterday and I was able to physically see into my email and then it redirected back to the error page. I have followed all steps that have been suggested and nothing has worked. Getting very frustrated as there are very important work emails I need to attend to.
Dec 30 2022 05:53 PM
Jan 03 2023 07:35 AM
@vgoudreault its not fixed for me - but only for outlook calendar on chrome
Jan 03 2023 09:34 AM
Jan 18 2023 06:36 AM
Feb 02 2023 01:35 PM
Feb 02 2023 02:15 PM
Jun 27 2023 07:34 AM - edited Jun 27 2023 07:36 AM
On 6/27/2023 my OWA outlook failed to load to due to an ErrorUnexpectedFailure. It this is a server side Microsoft issues, who do I inform and what actions do I take for resolution as the refresh page failed to generate a remedy. Am I just suppose to wait or where do I go?