External Email Alerts - Best practice

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Frequent Contributor

Dear All, 

 

We are trying to look at how we alert end users about receiving emails from external accounts and recently put in place an ability to add [FROM External) in the subject in any email originating from outside out organisation but it has caused issues with end users who are complaining about this. 

 

I was wondering if there is a better way to alert users. Happy to hear for other implementations. 

 

Dhiran

2 Replies

The usual implementation I've seen used is to prepend the message with a big red "EXTERNAL EMAIL"
 disclaimer.

Thanks @Vasil Michev,

 

We tried that but the html code that produced a yellow banner caused issues with the preview option in Outlook.

 

Dhiran