Excessive Spam, Junk Mail from "geeksquad" email address?

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New Contributor

Experiencing some frustration with the following, and thought to see if anyone else is having this issue and/or have found a solution.


I've been getting an excessive amount of spam/junk for the last two months, and the majority of it is arriving directly in my inbox.  While some of the messages do not have email addresses that I can see (and thus, I frustratingly can't add them/their domain to my spam/block list), the largest number is coming from the email address geeksquad@emailinfo.geeksquad.com

 

This is obviously a "known" and "safe" email address for BestBuy's Geeksquad.  I was reluctant to add it to my "Blocked Senders and Domains" list because I wouldn't want any legitimate BestBuy purchase/reminder/receipt emails being permanently blocked. 

 

Sadly, the number of emails haven't gotten so bad, I unfortunately ended up doing just that.  What's more, I also removed the same email address from my "Safe Senders and Domains" list.

Despite this, I'm still getting tons of spam from the above email address, and most is still arriving directly to my inbox.  I'd be happy to just have these email redirected to my junk/spam folder at this point, but it's all becoming quit maddening and annoying. 

 

Has anyone else experienced this phenomenon and/or was able to "fix" this from happening? 

Thank you, and appreciate your collective insight. 

10 Replies

@Zeromus I also have this problem. I have added the entire email address to the blocked list and I have added the domain to the list and these keep getting through. It has to be some new trick they have found to fraudulently show the wrong email domain. I would say 80% of the junk I get is from this email. I have went through and redid the block list again but it is pointless in having a block list if it doesn't work

 

I have had the same issue. I have blocked the address on the main Microsoft email site, reset my phone email. They do not get through my desktop but they do on my phone. Awesome to 13 this morning. I have contacted outlook support. Everything I did is what they suggested so now I am waiting on the next step

Having the same issue for past couple of months.  Blocking the sender seems to have no impact.  My account has become almost useless at this point due to the excessive number of emails from this domain.

@Zeromus   

So frustrating that the msn junk/block filter is absolutely useless with this issue.  Does Microsoft ever respond to these forums?  I will probably have to create a new email address since the one that is affected is used for business purposes.  Not sure if I will experience the same issues if I do.

@Zeromus @msn_schillman22 Mick65 Gunnerb52

@Zeromus It appears that you are doing all the right things: Block & Safe Sender & Domain. However, 
if you all are receiving massive spam from the Geek Squad specifically, I suggest the following: 

Option 1: Unsubscribe to general information & offers (geeksquad@emailinfo.geeksquad.com) only. The unsubscribe link is located at the bottom of the email. It may take several days before your email is removed from the distribution list.

 

The receipts, invoices, deliveries, and reminder emails from BestBuy are delivered under a separate domain bestbuyinfo@emailinfo.bestbuy.com. Unfortunately, BestBuy's offers, deals, and sales ads contain the same email address.  (Shame on BestBuy.) And, they send offer emails 5 out of 7 days per week.  The good news is if the offer email goes to the Junk Folder and is kept for 30 days before deletion. So you have a safety net, in case, you have a need for a time-specific Deal.

 

Option 2: Also, there are some "Unsubscribe My Email" apps that you can look into. I have not used them personally but you can check out:

Option 3.  Create two Outlook Online Rules & Reorder the Rules

 

Outlook Online Rule 1: 
For example, you can a create rule to keep BestBuy emails based on keywords in the Subject line. You can mark the message as Important as shown in the image below.   Optionally, you can Pin to message to the top since these emails are time-sensitive. 

Teresa_Cyrus_0-1634362619867.png

 

 

Rule #2: Mark & Send BestBuy offers to Junk Email Folder

All other emails from BestBuy are moved to the Junk Email Folder for 30 days before it is deleted. Still yet, you will have at least 20 emails in the Junk folder from BestBuy each month.

 

Not shown in the image below, add another action, Subject line Excludes: list the same keywords from the first rule.    

 

BestBuy Offer Junk 10-16-2021-SNAG-0001.png

 

Last Action and the most important 

You must "reorder" the two rules to ensure the rules work properly.  You must run the Keep rule first. See the image below. Again, do not skip this step.

Teresa_Cyrus_7-1634360163199.png

Note: Make sure you don't have any other rules or Sweep rules relating to BestBuy email.  You don't want to apply any other rules.

 

I hope you found this information helpful.

 

Teresa Cyrus
Explore, Experiment, and Execute Effectively

https://traccreations4e.com/the-vault/

 

 

 

Hello
Great answer - thank you.
I would create a new folder and there by the created rule I would move all messages from this provider - thanks to this the inbox would be clean.
Best regards
@Andrzej1 I originally included the Move to Folder as an action, but the user wanted to see the receipts and shipping messages. I was afraid the user might forget about the folder and miss the important email.

Thanks.

I think that moving to another folder is safe and never automatically messages will be deleted - excess notifications are terrible because no one has time to verify them!

@Teresa_Cyrus 

I don't know if unsubscribing is a good option. Most of these emails have nothing to do with Best Buy products or services. I doubt it is a legit email and unsubscribing might confirm to the email bot that it is a valid email address and the emails will increase. Though at this point getting almost 2 dozen a day I can't imagine how many more they will send. 

The junk folder option doesn't work. I have flagged all the emails as junk and they do not go to junk. I have flagged every configuration of the domain name to be blocked and it still makes it through. I have included a screenshot of 2 emails I have received with the geeksquad domain.

I haven't created a rule yet but that is kind of a cop-out option. It still shows up but is put in a folder. I suppose I can try it and see if it works but with these emails bypassing every other method I do not have high hopes of a rule sending them to a folder will work.


 

 

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