A user with an Android phone (Samsung A20) has encountered an error with no apparent resolution.
The Outlook app is up to date. I've reinstalled it twice, from the Play Store.
She has the Office 365 app installed and it is up to date and has no problems. There are maybe 3-4 other apps with pending updates but unrelated to Microsoft.
The OS is up to date, Android 11.
I've not attempted a factory reset yet. I was hoping to understand and resolve this more directly.
I have only found one other reference to this error, but no conclusion given:
Unable to log into Outlook app for Android - Microsoft Community
Has anyone else encountered this error?
Any suggestions/solutions?
Thanks.
