Error code 19928 Could not synchronise record

New Contributor

I'm using Outlook for Mac (Build: 16.34.20020900) and on two mailmessages I get a sync error:

Screenshot 2020-02-28 at 10.01.56.png


Searching for solutions I could only find a reference to Outlook for Mac 2011 and Exchange 2010;


Any ideas?

5 Replies

@Richard van DijkWere you able to resolve your Issue, as i am experiencing the same thing. However there are no fixes for Outlook for MAC Version 16 anywhere.


@Keav405Unfortunately this problem isn't resolved and still persists. An fresh install of outlook hasn't made any difference either.

Add me to the list of people having this problem. Just cropped up here in the last couple of days.

I'm guessing none of you have found a fix yet?

@Richard van Dijk 

I have the same problem... and this is going on for a couple of months...

Screen Shot 2021-01-04 at 11.24.37 .png

Unfortunately I haven't found a solution yet; I was hoping to find one in this community.