Emails from Norton Support being blocked

[Martin-L]

I have set up a norton account using my hotmail address.

Forgotten my password so requested a password reset email.

This comes from email address removed for privacy reasons

Apparently @nortonsupport.com domain is being blocked.

How can I unblock this domain so I can receive these emails.

[#2]

Hi @Martin-L,

here are some steps you can take to address the issue:

1. Check your spam folder: First, look in your spam folder to see if the password reset email from Norton Support has been mistakenly marked as spam. If you find it there, mark it as "not spam" to ensure future emails from Norton Support reach your inbox.

2. Add @nortonsupport.com to your safe senders list: To guarantee that all emails from Norton Support are delivered to your inbox, add the @nortonsupport.com domain to your email provider's safe senders list.

3. Temporarily disable Norton AntiSpam: If necessary, you can temporarily turn off Norton AntiSpam to receive the password reset email from Norton Support. After you've received the email, re-enable Norton AntiSpam to maintain your security.

4. Seek assistance from Norton Support: If you're unable to unblock the @nortonsupport.com domain on your own, consider reaching out to Norton Support for guidance and support in identifying and resolving the issue.

For Hotmail users, here's how to add the @nortonsupport.com domain to your safe senders list:

• Visit Outlook.com: https://outlook.live.com/mail/.
• Click the gear icon in the top right corner for Settings.
• Select "View all Outlook settings."
• Navigate to the "Mail" section.
• Under "Junk email," choose "Safe senders and blocked senders."
• Click "Add" under Safe senders and input the @nortonsupport.com domain. Click "Add."

To temporarily disable Norton AntiSpam:

• Open Norton AntiSpam.
• Access "Settings" in the top right corner.
• Under "AntiSpam," select "Norton AntiSpam."
• Uncheck the "Enable Norton AntiSpam" option.
• Confirm your changes by clicking "OK."

Once you've received the password reset email from Norton Support, you can re-enable Norton AntiSpam by revisiting the settings and checking the "Enable Norton AntiSpam" checkbox.

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Kindest regards,

Leon Pavesic
(LinkedIn)