May 18 2018 06:58 AM
Anyone experienced delete emails returning?
We have a number of users who are now convinced that Outlook is not fit for purpose, as they have deleted a large number of emails, only for them to return to their original location shortly afterwards.
Interesting, if they have OWA open at the same time, they never seem to disappear from OWA. When deletion works, they disappear immediately. Suggests some kind of sync issue to me. We know that they are on struggling hardware - is it possible that this is issue?
May 18 2018 10:51 AM
Might be the case. How big is the local OST file? You can try recreating the profile, or simply perform such large operations via OWA.
May 20 2018 03:58 AM
Hardware may be the issue. Had a Windows phone (using Outlook) that did exactly the same, delete emails from "Deleted" folder, few hours later, back in the "Deleted". Changed the phone and haven't had the issue since.