Oct 30 2018 11:43 AM
I recently closed out a service ticket with Office 365 support in which I was asking about confusion on behavior that I experience attaching OneDrive (for Business also) documents to emails. Support ultimate declared it "by design," but it seems odd to me. Here are a few related issues that encapsulate my confusion.
Just as is the case with Outlook for the Web (or the Other Web Locations) behavior, I would expect Outlook to identify that the sync'd file also exists in the cloud and offer the option for a link or copy (That's how Settings > General is configured), but that's not the behavior that I experience. Local synced files are attached as copies without asking (even if they are cloud files).
I was surprised that support declared that "by design" and I can't find any definitive documentation on the behavior so I turn to the community. Any corroboration or insight would be appreciated. Thanks.
Andy
Nov 09 2018 08:01 AM
Andy, I've seen this behavior since I started using OneDrive/Outlook and never thought twice until I received some user feedback that this is confusing. Did you ever find a root cause or solution? We're going to open an incident with Microsoft to see if they have any suggestions.
Apr 04 2019 11:01 PM
Sep 25 2022 11:23 AM