Cleanup old items issue

%3CLINGO-SUB%20id%3D%22lingo-sub-1634650%22%20slang%3D%22en-US%22%3ECleanup%20old%20items%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1634650%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20a%20user%20who's%20having%20business%20basic%20license%20and%20his%20archive%20mailbox%20is%20almost%20full%2C%20whenever%20i'm%20trying%20to%20take%20backup%20of%20his%20mails%20using%20%2C%20Offline%20archive%20%2C%20the%20%3CSTRONG%3ECleanup%20old%20items%20option%20%3C%2FSTRONG%3Eis%20not%20highlighted.%3C%2FP%3E%3CP%3Eneed%20help%20on%20it.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Regular Visitor

I've a user who's having business basic license and his archive mailbox is almost full, whenever i'm trying to take backup of his mails using , Offline archive , the Cleanup old items option is not highlighted.

need help on it.

 

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