Can login on Microsoft account BUT stuck out of hotmail (401 - Unauthorized: Access is denied due...

Copper Contributor

My hotmail/outlook account is locked. The weird thing is that I still can log in on my Microsoft account but when I click on the Outlook option it shows the "401 - Unauthorized: Access is denied due to invalid credentials."


I have followed all the suggestions I found here and nothing worked... I clear my browser, changed the password of my account, and still I am stuck out of my outlook environment. 

Please, any idea of what can be done. 



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