Oct 22 2022 11:04 AM
Last week I created two outlook.com accounts. I have two problems:-
1. On a brand new laptop both accounts were added to Outlook. One account works perfectly, the other will receive e-mail but not send. I have spent over an hour with MS Support with no resolution.
2. On my existing Desktop Computer neither account will add to Outlook. Likewise, have spent over 2 hours with MS Support with no resolution.
Tried using Outlook.com 'Help' but there is no 'Search' facility in the Help panel as is described in the web page for Outlook.com support.
At my wits end, any help gratefully received.
Oct 22 2022 03:45 PM
Following. I'm having a similar issue. New laptop, I have a Hotmail account and a Live account, On my old laptop they were linked. Now only the Hotmail account receives mail.
Like you I've tried a variety of ways to solve the issue.
I'm about ready to switch to Gmail.
I hope someone replies with an answer.
Oct 23 2022 03:28 AM
SolutionI've discovered, somewhat belatedly, that in order to add an Outlook email address to Desktop Outlook you must be logged into the account you are trying to add. I assume this is because the Outlook interface no longer asks for the account password it 'gets' the password from the logged in account. All very confusing !!
VERY important that you retain the password used when the Outlook email account is created. This 'solution' was not provided by two MS Technicians yesterday who didn't understand that the 'password' could no longer be entered via the 'Add Account' interface. WHY oh WHY do they change things like this ??
Oct 23 2022 10:05 AM
Oct 23 2022 03:28 AM
SolutionI've discovered, somewhat belatedly, that in order to add an Outlook email address to Desktop Outlook you must be logged into the account you are trying to add. I assume this is because the Outlook interface no longer asks for the account password it 'gets' the password from the logged in account. All very confusing !!
VERY important that you retain the password used when the Outlook email account is created. This 'solution' was not provided by two MS Technicians yesterday who didn't understand that the 'password' could no longer be entered via the 'Add Account' interface. WHY oh WHY do they change things like this ??