Jul 21 2020 05:23 AM
I had an issue with Outlook that ended with having to reinstall it, but now I do not have the ability to 'Get Add-ins' as it is greyed out. I had them before to use with my icloud info, but since the reinstall I cannot. I am a sole user, and admin of my account. How do I correct this issue? I am operating Windows 10 64 bit, and Office 365.
Jul 21 2020 09:53 AM
@David_Downs What type of email account do you have configured in Outlook? POP, IMAP, Outlook.com, or Microsoft Exchange? Get Addins only works with Outlook.com and Office 365 business mailboxes.
Jul 21 2020 10:08 AM
I have POP and IMAP. I have Outlook 365, downloaded to my PC. So why did it work previously for me to sync my icloud account? @Diane Poremsky
Jul 21 2020 07:58 PM
@David_Downs That is the $64Mill question as it should not have worked with it.
Aug 06 2020 05:38 AM
Hi Diane,
We are experiencing the same issue. We are an enterprise customer and have 1500 users of Office 365.
We've recently started using the Web Viewer add-in to display 360 degree video and the Gett Add-ins and My-Add-ins are both greyed out. Our IT team don't know why.
I need to find an answer to this as we plan to allow all staff to use the Web Viewer add-in.
We are all Windows 10 with Office 365.
See attached screenshot of the buttons on the PowerPoint ribbon greyed out.
I have also been into PowerPoint Options to view the Add-ins but cannot see Web Viewer there.
Please advise how to do this.
thanks,
Amanda
Jan 22 2021 07:21 AM
@Foster__Partners_1604
Dianna
Did you find a solution, i am currently having the same issue.
Thanks Adam