554 5.2.0 STOREDRV.Deliver.Exception ... Cannot complete delivery-time processing.

%3CLINGO-SUB%20id%3D%22lingo-sub-3444283%22%20slang%3D%22en-US%22%3E554%205.2.0%20STOREDRV.Deliver.Exception%20...%20Cannot%20complete%20delivery-time%20processing.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3444283%22%20slang%3D%22en-US%22%3E%3CP%20class%3D%22%22%3EOne%20user%20in%20my%20office%20cant'%20receive%20emails%20either%20from%20the%20office%20domain%20and%20external%20domains.%20The%20sender%20will%20infact%20receive%20this%20error%20message%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%3EDelivery%20has%20failed%20to%20these%20recipients%20or%20groups%3A%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSPAN%3Euser%40ourdomain.org%3CBR%20%2F%3EThere's%20a%20problem%20with%20the%20recipient's%20mailbox.%20Please%20try%20resending%20the%20message.%20If%20the%20problem%20continues%2C%20please%20contact%20your%20helpdesk.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EThe%20following%20organization%20rejected%20your%20message%3A%20ourserver.ourdomain.org.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%3EDiagnostic%20information%20for%20administrators%3A%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EGenerating%20server%3A%20%3C%2FSPAN%3Eourserver.ourdomain.org.%3C%2FP%3E%3CP%3Euser%40ourdomain.org%3CSPAN%3E%3CBR%20%2F%3E%3C%2FSPAN%3Eourserver.ourdomain.org.%3CSPAN%3E%3CBR%20%2F%3ERemote%20Server%20returned%20'%3C%2FSPAN%3E%3CSTRONG%3E%3CSPAN%3E554%205.2.0%20STOREDRV.Deliver.Exception%3C%2FSPAN%3E%3C%2FSTRONG%3E%3CSPAN%3E%3AStoragePermanentException.MapiExceptionDatabaseError%3B%20Failed%20to%20process%20message%20due%20to%20a%20permanent%20exception%20with%20message%20%3C%2FSPAN%3E%3CSTRONG%3E%3CSPAN%3ECannot%20complete%20delivery-time%20processing.%20%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CEM%3E%3CSPAN%3EAdditional%20details%3A%3C%2FSPAN%3E%3C%2FEM%3E%3C%2FP%3E%3CP%3ENo%20attachments%20were%20sent%20with%20the%20email.%20The%20issue%20arose%20after%20a%20rollback%20of%20our%20mail%20server.%20Retention%20policies%20are%20unchanged%20from%20default%20settings.%20Email%20used%20storage%20is%20below%2090%25.%20He%20is%20the%20only%20user%20of%20the%20office%20to%20have%20such%20issue.%20The%20account%20is%20not%20blocked%20and%20the%20mailbox%20not%20on%20Litigation%20hold.%3C%2FP%3E%3CP%3EThrough%20PowerShell%20I%20have%20ran%20this%20cmdlet%20%3CSTRONG%3EGet-MailboxStatistics%26nbsp%3B%3C%2FSTRONG%3Euser%40ourdomain.org%3CSTRONG%3E%26nbsp%3B%7C%20Format-List%20StorageLimitStatus%2CTotalItemSize%2CTotalDeletedItemSize%2CItemCount%2CDeletedItemCount%20%3C%2FSTRONG%3E%3C%2FP%3E%3CP%20class%3D%22%22%3Eand%20found%20out%20the%20following%3A%3C%2FP%3E%3CP%20class%3D%22%22%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%2220220530_092422.jpg%22%20style%3D%22width%3A%20999px%3B%22%3E%3Cspan%20class%3D%22lia-inline-image-display-wrapper%22%20image-alt%3D%2220220530_092422.jpg%22%20style%3D%22width%3A%20999px%3B%22%3E%3Cimg%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F376082i7738EE790F75AFC2%2Fimage-size%2Flarge%3Fv%3Dv2%26amp%3Bpx%3D999%22%20role%3D%22button%22%20title%3D%2220220530_092422.jpg%22%20alt%3D%2220220530_092422.jpg%22%20%2F%3E%3C%2Fspan%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-3444283%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EExchange%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOutlook%20for%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
New Contributor

One user in my office cant' receive emails either from the office domain and external domains. The sender will infact receive this error message:

 

Delivery has failed to these recipients or groups:

user@ourdomain.org
There's a problem with the recipient's mailbox. Please try resending the message. If the problem continues, please contact your helpdesk.

The following organization rejected your message: ourserver.ourdomain.org.

 

Diagnostic information for administrators:

Generating server: ourserver.ourdomain.org.

user@ourdomain.org
ourserver.ourdomain.org.
Remote Server returned '
554 5.2.0 STOREDRV.Deliver.Exception:StoragePermanentException.MapiExceptionDatabaseError; Failed to process message due to a permanent exception with message Cannot complete delivery-time processing.

 

Additional details:

No attachments were sent with the email. The issue arose after a rollback of our mail server. Retention policies are unchanged from default settings. Email used storage is below 90%. He is the only user of the office to have such issue. The account is not blocked and the mailbox not on Litigation hold.

Through PowerShell I have ran this cmdlet Get-MailboxStatistics user@ourdomain.org | Format-List StorageLimitStatus,TotalItemSize,TotalDeletedItemSize,ItemCount,DeletedItemCount

and found out the following:

20220530_092422.jpg

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