401 - Unauthorized: Access is denied due to invalid credentials.

Copper Contributor

Dear Sir,


I introduce myself Ma



yur Jain and having msn account ieng@live.in since more then 8 years.


I would like to inform you that whenever i log in to this account via desktop in any browser, i receive this message on screen that 

"401 - Unauthorized: Access is denied due to invalid credentials."

hence kindly request you look into this and resolve this issue ASAP as this email is my professional email so need to recover on urgent basis.


You can also communicate related to this on my other email mayur.jain@live.com 

your earlier and quick response is highly appreciated.

Mayur Jain 

1 Reply
Hello Mayur,

I would recommend downloading the Microsoft Support and Recovery Assistant tool on the link below. Install and follow the steps. Choose the option having issues to sign in and follow the steps.


This should fix the issue or at least tell you what is wrong with your account.

Let me know how you get on.