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Unable to delete or edit a deal

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New Contributor

I have a deal that has been duplicated. Now I find I can't edit or delete either version. does anyone have a fix.

3 Replies
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Hi Bryan,

 

Please check if clear IE cache can give it a shot (only for OCM on Outlook for Windows)

 

To clear the OCM cache, please refer to the steps below:

  1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.
  2. Delete cache files for the website "outlookapps.com".
  3. Then, restart Outlook 2016.

Regards,

Leo

 

 

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Thanks Leo, your solution did the trick, everything up and running again.
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Just for some people like me for Information when all deals seems to be deleted or missing after restart.

 

After i did an update this morning on my Laptop, i just saw one Deal in my Outlook app. 

 

In my contacts where the deals where shown, it had a little icon what says, deal ist deleted or not shared with you.

 

So, after deleting the cache file in IE, all was back again. 

Honestly i never thought about it has anything todo with IE.,... :)