Tracking emails sent from Outlook for Mac OS in Dynamics CRM 365

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New Contributor

Hello,

 

I am using Outlook app for Mac latest version 16 on High Sierra and looking to track sent emails and calendar invites to our Dynamics CRM 365.

 

I can see that our CRM is connected to my Outlook app for when I click on a contact's email in the CRM the outlook new message window pops up but I do not see the tracking button like when I was on PC...

 

 

Please help!

 

Thanks,

Cedric

 

3 Replies
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Hi Cedric,

 

For "click on a contact's email in the CRM the outlook new message window pops up", would you mind providing us a screenshot about it for better understanding? And you mentioned you can see the tracking button on PC, if you mean the windows OS?

 

Thanks,

Iry

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Dear Iry,

 

Thank you very much for your post.

 

As previously mentioned, I am trying to activate a ‘tracking’ feature between Outlook and our CRM 365.

 

There is already a connection between the two, for example, when I click on the contact’s email in the CRM then this opens a new message window in Outlook – This works both in Window 10 and Mac OS High Sierra.

 

However, in Windows 10, I see tracking feature in the Outlook menu that I am not seeing when on Mac:

  • In Windows 10 – email sent gets tracked in ‘Activities’ in CRM

Window_1.PNGWindows_2.PNG

  • On Mac: Tracking features does not appear in Outlook menu:

Mac OS.png

I hope that this was helpful and that you will be able to provide some guidance!

 

Best regards,

Cedric Dauphin

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Hello,

 

Have you been able to find an answer regarding my tracking issue Outlook/CRM 365?

 

Thank you,

Cedric Dauphin