07-06-2017 11:10 AM
07-06-2017 11:10 AM
I upgraded to Office 365 Business Premium several months ago in anticipation of Outlook Customer Manager. I finally have it as an option but have never been able to launch it. Everytime I try to open it it get the message 'Something went wrong We're having one of those days. Let's give it another go.' When I hit 'Go' nothing happens.
07-06-2017 11:39 AMSolution
Please clear the cache of your IE browser with the steps below and check if the issue can be fixed.
1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.
2. Delete cache files for the website "outlookapps.com".
3. Then, restart Outlook 2016.
If the issue persists, share the log with me in private message,
07-09-2017 07:13 AM
Are you still experiencing this issue? If yes, please feel free to let me know.
11-16-2017 11:01 AM
Do you have a solution for Mac users?
When I try to open OCM I read the following error message: "Something Went Wrong Please try again."
Also when I try to access the add-in store, I can read the following error message: "Error: We can't connect right now. Please manage your add-ins later. If the problem persists, please restart Outlook or sign-in again"
Thank you for you help,
01-17-2019 09:26 AM
I'm getting this same error message when trying to launch OCM from the Outlook desktop client in Windows 10. Any suggestions? I use Chrome, not IE for a browser if it matters for some reason.
01-17-2019 09:28 AM
01-23-2019 03:49 PM
Thanks for this answer, I was having this issue with users but not others. You solution fixed them all.
09-03-2019 08:21 PM
OCM doesn't work on my computer.
I tried setting IE as default browser -clearing cache data. Restarting Outlook, Restarting computer. But nothing see to work.
Ironically it works on my iPhone as app. But need to get this working on my computer.
I have checked for latest updates and Outlook has recent updates.
Any help would be much appreciated.