SOLVED

Some users are unable to connect to OCM

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Contributor

have followed some articles & when I get to Mail/General/Manage Add On's in OWA, OCM isn there.

 

for other users it is.

 

Any other suggestions?

5 Replies
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Hi Todd,

 

About this issue, I would like to confirm the following information:

  1. Please let the user encounter the issue go to https://portal.office.com/account/#subscriptions > Subscriptions > check whether he/she have the Outlook Customer Manager license. See the screenshot below:ocm license.jpg
  2. If OCM license not show above, you can log an Office 365 admin account into Office 365 Admin Center, click User> Active User> then double click the user. In the opening page, click edit behind Product Licenses to check if you have Outlook Customer Manager On. See the screenshot below:OCM open.jpg

  3. Feel free ro share with the above information for further troubleshooting.

Thanks,

Amanda

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Hello Amanda,

 

OCM does appear under subscriptions when user logs in to OWA, however when I log in to admin & go to the users account the options show

 

Capture frame.PNG

 

I have now managed to log in via the IOS app which seems to have prompted something

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Best Response confirmed by Todd Lane (Contributor)
Solution
Hi Todd,

Based on the above screenshot , I suggest you first try to fix the subscription issue based on the notification.

And then if OCM still not appear, for further investigating, I have sent you some information via PM, please check.

Thanks,
Amanda
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Hi Amanda,

 

OCM magically appeared yesterday.

 

Seems one has to wait over 24 hours for it to provision.

 

Regards

 

Todd

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Hi Todd,

I'm very glad that the issue has been resolved. If you have any other questions when using OCM in future, please feel free to post a new thread in our forum.

Thanks,
Amanda