07-13-2017 11:03 PM - edited 07-13-2017 11:04 PM
07-14-2017 07:02 AM
About this issue, I would like to confirm the following information:
If OCM license not show above, you can log an Office 365 admin account into Office 365 Admin Center, click User> Active User> then double click the user. In the opening page, click edit behind Product Licenses to check if you have Outlook Customer Manager On. See the screenshot below:
07-14-2017 10:08 PM
OCM does appear under subscriptions when user logs in to OWA, however when I log in to admin & go to the users account the options show
I have now managed to log in via the IOS app which seems to have prompted something
07-21-2017 02:58 AMSolution
07-21-2017 03:49 AM
OCM magically appeared yesterday.
Seems one has to wait over 24 hours for it to provision.
07-22-2017 02:14 AM