Rules in Outlook not running

[deoxy]

It appears that incoming messages to Outlook are not being run though the rules list. The result is that some messages designated to go to the inbox by a rule are not going to the inbox but rather to the junk folder. 

Then when going to the rules manager and running the rules the proper action does take place and the desired messages are moved from the junk folder to the inbox folder.

In short the desired result is achieved by running the rules manually. It would be a better result if the rules where run on incoming messages automatically rather than having to be run manually in rules manager.

[#2]

Hi deoxy,

There are many factors can cause Outlook rule not working automatically. You can try the following suggestions to check the results:

1. Rename your rules name. If your rules have lengthy names, editing them to have shorter names could decrease the size of your existing rules and enable them to work properly.
2. Delete old rules. Another way to reduce the overall size of your existing rules is to get rid of those you no longer need.
3. If your account is Exchange, you can switch to Exchange cache mode to have smoother experience when connecting to your email account. For your reference: Turn on Cached Exchange Mode.

Thanks,

Sylvie