Re: OCM wont appear on the ribbon.

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Occasional Contributor

I am experiencing the same issue, no OCM button on the ribbon. Also, OCM does NOT appear in the 'File, Options, Add-ins.

 

I followed your instructions above and OCM shows that it is installed and activated.

 

Several weeks ago I spent a total of nearly 7 hours on the phone with MS "technicians" trying to get this fixed. No luck. Sadly, each "technician" gave a different reason. The last "technician" I spoke with said to "give it a couple of weeks or maybe a month. It will show up."

 

Well, so far it has not shown up.

 

Office 365 Business Premium

Windows 7 Pro x64

22 Replies
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Hi Jerry,

 

I have checked the pm and found that your account is set up via IMAP/POP. Please note the following:

  1. OCM won’t appear if your account is set up via IMAP/POP.
  2. OCM only works if your account is set up via auto-configuration.

 

Generally, CNAME entries should not affect the email service. Could you please let me know what happened after you added the CNAME entries?

 

Thanks,

Lance

 

 

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Hi Jerry,

 

Have you referred to my response above? Can you share any update with us?

 

Thanks,

Lance

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Yes, I have replied, email and PM.

 

I am traveling today through June 6. Will not be able to respond until June 7 or later.