May 03 2017 01:10 PM
May 04 2017 02:26 AM
May 04 2017 02:33 AM
I have sent you a private message to collect the OCM log to investigate the issue. You can
click the envelope icon in the right corner to access it.
May 05 2017 02:52 AM
I've confirmed with Lance that he didn't receive the reply in private message from you.
Could you please check it?
Also, I've sent you a private message to collect the OCM log. Please click the envelope icon in the right corner to access it.
May 06 2017 02:23 AM
Thanks for the information provided.
From the log and the screenshot about the Outlook version, the issue should be related to the Outlook version. Outlook Customer Manager requires minimum outlook vesion of 1611 (Build 7521.2072).
For more detailed information, you can check:
Based on my research, it seems that you are using Deferred Channel of Office 365 ProPlus. You can refer to the following article to switich to Current Channel to meet the Outlook version requirement for OCM.
As a tip, if your Office 365 ProPlus was deployed by your IT administrator, please contact them for assistance.
May 10 2017 08:22 AMSolution
Hi guys, here's what I know.
It's fixed now.
Thanks for pointing me in the right direction!
May 13 2017 05:13 AM
I am on the same build
1704 (build 8067 2032)
Shows 1st release for current channel.
am downloading new update now