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Re: Cannot Open OCM: "We encountered an error. Please try again."

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New Contributor

Hi there,

 

I'm having this same issue. I can view Customer Manager in the side panel (but only after going into IE and deleting outlookapps in Databases & Caches. However if I go to Add-Ins I'm never able to open the OCM page. I can't do a fresh install as I only have the one computer and need it for work. I do have 6 different O365 Exchange accounts added in Outlook so not sure if that's related or not. I'm very interested in rolling this out for the many customers I support that are on O365 but my initial impression is that this is pre-alpha software at best.  (there are other issues I've encountered but I'll stick with one at a time). What's the scoop? How do we get this to work?

 

Thanks,

Phill

2 Replies
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Hi Phill,

 

To identify if the issue is related to too many accounts in Outlook, please create a new profile and only add one Office 365 account which has enabled OCM. Check if it helps.

 

Also, I've sent you a private message to collect more information for us to investigate the issue. You can click the envelope icon in the right corner to access it.

 

Best Regards,

Lance

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Hi Phill,

 

Do you still experiencing this issue? Any update will be appreciated.

 

Thanks,

Lance