"Your Outlook is out-of-date" error message in Outlook Customer Manager

%3CLINGO-SUB%20id%3D%22lingo-sub-64095%22%20slang%3D%22en-US%22%3E%22Your%20Outlook%20is%20out-of-date%22%20error%20message%20in%20Outlook%20Customer%20Manager%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-64095%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EWhen%20opening%20Outlook%20Customer%20Manager%20module%20add-in%20view%2C%20you%20may%20encounter%20the%20following%20error%3A%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20200px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F13591iA53ED3F758C60ED0%2Fimage-size%2Fsmall%3Fv%3D1.0%26amp%3Bpx%3D200%22%20alt%3D%22OldOutlook.PNG%22%20title%3D%22OldOutlook.PNG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EOutlook%20Customer%20Manager%20requires%20minimum%20outlook%20vesion%20of%20%3CA%20href%3D%22https%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2FVersion-and-build-numbers-of-update-channel-releases-ae942449-1fca-4484-898b-a933ea23def7%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3E1611%20(Build%207521.2072)%3C%2FA%3E.%20To%20check%20your%20outlook%20version%2C%20navigate%20to%20Outlook%20%26gt%3B%20File%20%26gt%3B%20Office%20Account%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F13592i3B3586EFAD62A919%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22OutlookVersion.png%22%20title%3D%22OutlookVersion.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3EYou%20may%20need%20to%20re-install%20with%26nbsp%3Bthe%20version%20from%20the%20main%20%3CA%20href%3D%22https%3A%2F%2Fwww.office.com%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3EOffice%20365%20%3C%2FA%3Epage%20%3A%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F13593i61048FD0DD52E05E%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22Office.PNG%22%20title%3D%22Office.PNG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EAfter%20you%20install%20Office%2C%20then%20click%20Office%20Update%3C%2FP%3E%0A%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F15489i5A02C504029CD54D%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22Office%20Update.png%22%20title%3D%22Office%20Update.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-64095%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOutlook%20Customer%20Manager%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-218840%22%20slang%3D%22en-US%22%3ERe%3A%20%22Your%20Outlook%20is%20out-of-date%22%20error%20message%20in%20Outlook%20Customer%20Manager%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-218840%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F139640%22%20target%3D%22_blank%22%3E%40Juan%20Castellanos%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3ESame%20issue%20here.%20We%20already%20did%20the%20cache%20erase%20procedure%20and%20we%20have%20the%20lastest%20office%20365%20version.%20Any%20ideas%3F%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-center%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F32613i9FCA4575485E93C3%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22Captura.JPG%22%20title%3D%22Captura.JPG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F139640%22%20target%3D%22_blank%22%3E%40Juan%20Castellanos%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3ESame%20issue%20here.%20We%20already%20did%20the%20cache%20erase%20procedure%20and%20we%20have%20the%20lastest%20office%20365%20version.%20Any%20ideas%3F%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-center%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F32613i9FCA4575485E93C3%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22Captura.JPG%22%20title%3D%22Captura.JPG%22%20%2F%3E%3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Microsoft

 

When opening Outlook Customer Manager module add-in view, you may encounter the following error:

 

OldOutlook.PNG

 

Outlook Customer Manager requires minimum outlook vesion of 1611 (Build 7521.2072). To check your outlook version, navigate to Outlook > File > Office Account

 

OutlookVersion.png

You may need to re-install with the version from the main Office 365 page :

 

Office.PNG

 

After you install Office, then click Office Update

Office Update.png

2 Replies
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Same issue here. We already did the cache erase procedure and we have the lastest office 365 version. Any ideas?Captura.JPG

 

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@Juan Castellanos wrote:

Same issue here. We already did the cache erase procedure and we have the lastest office 365 version. Any ideas?Captura.JPG

 



@Juan Castellanos wrote:

Same issue here. We already did the cache erase procedure and we have the lastest office 365 version. Any ideas?Captura.JPG