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"X" on some Contacts in OCM

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Contributor

Why do I have "X" out contacts, how do I resolve?

1 Reply
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Hi Dave,

 

Please go to IE settings > General > Settings under Browsing history > Caches and databases > delete cache files for the website "outlookapps.com", then restart Outlook to verify the result.

 

If the issue persists, I'd like to confirm the following for further troubleshooting:

1. Are they Business contacts created in OCM or imported to OCM?

2. Please capture a screenshot of the scenario.

3. The detailed version and build of Outlook. You can get it through File > Office Account in Outlook.

 

Thanks,

Lance