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"Authorization has been denied for this request" error when exporting from Outlook Customer Manager

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Microsoft

When exporting from outlook customer manager, you may run into the following error:

{"message":"Authorization has been denied for this request."}

 

The issue above appeared when you are using default browser other than Internet Explorer. We are workin on a fix, but as a temporary work around, you can set Internet Explorer as your default browser with the following steps on Windows 10:

 

Press Windows Key> Type default app setting and select Default Apps> Click on the app name under Web Browser category, on the popup,  select Internet explorer and confirm the switch.

 

 

7 Replies
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The issue seems to with Microsoft Edge.  Is there a plan to remedy this?  I use Edge as a default and don't want to have to switch the default browser every time I want to export data to excel.

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Hi Marc -- switching your default browser to Edge is a temporary work around while we are working on a fix for this issue. You can change the default browser back to edge after you are done with your export,

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You can also copy the url from the address bar and paste it into Internet Explorer.  Saves changing the default browser each time.

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So ... 6 months later is this still not fixed. I am getting this error with Edge.
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I have signed up to this group just to rant about how dire Outlook Customer Manager is! In no way is this software stable, tested or in anyway suitable for use. I am generally an advocate for MS software but this is a basket case and from other people's comments has been for some time. Shame on you MS!

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Im getting this error with Chrome. How is Customer Manager even usable?