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Permenently deactivate OCM

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New Contributor

Hi Folks,

 

the new OCM might be good, but I do not need it. Every now and then Outlook Mac 2016 keeps reinstalling this app and creates a folder "Outlook Customer Manager" within Exchange. I click on "Store" and de-install it from the list of my apps, but OCM keeps getting back.

When I delete the folder "Outlook Customer Manager", my Exchange keeps creating errors as it cannot sync with the deleted folder, this disappears when I permanently delete the folder from trash.

 

Now my question: Is there any way to permanently delete/deactivate OCM so that it does not keep getting installed again and again after I removed it?

From the list of allowed apps in the O365 Exchange settings, the OCM does not appear (otherwise I would have removed it from that list already). Any ideas? Exchange console commands for this?

 

Thanks and best regards

S.

11 Replies
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Hi S,

 

To disable OCM, I suggest you use your Office 365 admin account to Office 365 portal admin center (If you are not the admin, contact your Office 365 admin to do it), then go to Users>Active users, choose your account, in the popping-up window, navigate to Product license, turn off Outlook Customer Manager license, see the screenshot below:

disable ocm.jpg

Note: The changes would take effect in about 24 hours, then OCM will not show in your Outlook.

 

Thanks,

Amanda

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Hi Amanda,

 

thanks for your hints. However, I cannot see a license for OCM in my license overview:

 

 

Please note: we are using O365 from Germany (but NOT the O365 hosted exclusively in Germany). I am using O365 Business Premium as you can see, but do not have any option to de-activate the license for OCM.

 

Any other ideas?

 

BR

S.

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Hi S,

I noticed that your image was not uploaded successfully. Could you please upload it again? Please click Reply(instead of Quick Reply) and then upload the image via the Photos tab.
Based on my experience, if you don't have the option to disable the license, you should not be the admin of your Office 365 organization. In this situation, I suggest you contact your Office 365 admin who assign this account for you, and help you disable it.

Thanks,
Amanda

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Dear Amanda,

 

I have attached the photo to this message. I do see other licenses and the switch buttons, but no specific license for OCM. I am assigned as Admin for our company.

 

Best regards

Sebastia

Bildschirmfoto 2017-06-06 um 11.31.41.png

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Hi S,

In this scenario, the OCM feature should be disabled in the backend.

To achieve it, I suggest you submit a service request in Office 365 admin portal, for detailed information, please refer to the Get assisted support part of this article: https://support.office.com/en-US/article/Contact-Office-365-for-business-support-Admin-Help-32a17ca7....

And after you submit a SR, could you please provide with the SR number so we can help you monitor the status of the issue?

In order to protect your privacy, I have send you a PM to collect the SR number, please check.

Thanks,
Amanda


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Hi S,

Did you try my suggestion? If yes, has the issue been resolved?

Thanks,
Amanda
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Hi Amanda,

 

I created a service request at MS Support Center, and hope they can help. Your proposal unfortunately did not work.

 

BR

S.

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Hi S,

Since you have opened a ticket, could you please provide with the SR number so we can help you monitor the status?

In order to protect your privacy, please send us the SR number via PM.

Thanks,
Amanda

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Hi S,

Thanks for your PM.

About this issue, we are consulting our related team now, and will post back once getting any updates.

Thanks,
Amanda
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Hi S,

Our related team has been aware of this issue and will contact you to work on a fix of it.

Thanks for your patience.

Amanda
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I realise this is an older thread, but I found a solution that worked for me.

Additionally to removing the license for the customer manager, you also need to disable and/or remove the add-in itself. For some reason this can only be done in the Outlook Web Application (OWA).

To do this, log on to OWA, click Settings > Mails > General > Manage add-ins. There you can disable the add-in by unchecking the box or completely remove it by selecting it and clicking the minus-icon at the top. Then simply restart Outlook and it will be gone. Hope this helps anyone still struggling.e515271c-7d87-4c53-857f-b35a2e43d656.png