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Outlook Not Pre-Filling Names on OCM APP

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Occasional Contributor

I am having an issues where Outlook is not pre-filling the first and last name of a contact when using Outlook Customer Manager on the iphone. 

 

This is my work flow: 

 

* Open an e-mail from a sender not in my OCM contacts. 

* Click the name in the sender's e-mail and tap "Add to Contacts" (I am still in the outlook app) 

* The First name is pre-filled with the sender's e-mail address vs. the First & Last name. 

 

Is there a setting I need to change on my phone to auto-populate the sender's name when trying to add them to my Outlook Customer Manager contacts? 

 

Everything auto-populates just fine on my Desktop. 

 

Thanks, 

J

2 Replies
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Hi J,

 

This is expected in OCM on iPhone. As a workaround, please use desktop Outlook instead prior to using OCM on phone.

 

Regards,
Alan

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Thank you, figured desktop was the only work around. Do you know when Microsoft will resolve this within their app? Seems to not be very user friendly for those in the field.

J
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